ck433 Privacy Policy

ck433 ("we", "our", "platform") treats the privacy of your personal information as a top priority. This privacy policy describes what information we collect when you use the ck433 website, how we use it, and how we keep it secure. By creating an account or using the site, you agree to the terms of this policy. Please read this policy carefully.

01 What information we collect

ck433 collects various types of information to provide its services. This information falls into two main categories.

a) Personally identifiable information

Information you voluntarily provide includes:

• Full name and date of birth (for age verification)
• Email address and account password
• Mobile number (for identity verification and transactions)
• National ID or passport details (for KYC verification)
• Payment information — such as bKash, Nagad, Rocket, or Upay account numbers
• Postal address (where applicable)

b) Automatically collected information

Information collected automatically while you use the site:

• IP address and device type
• Browser version and operating system
• Time spent on the site, pages visited, and click data
• Referral source (where you came from before visiting our site)
• Login and logout times and session data
• Gaming history and betting patterns

02 How we collect information

ck433 collects information in the following ways:

• Registration and account management: When you open an account or update your profile on ck433.
• Deposit and withdrawal transactions: During financial transactions via bKash, Nagad, Rocket, or Upay.
• Customer support contact: When you contact us via live chat or email.
• Cookies and tracking technologies: Automatically while you browse our site.
• KYC verification process: To confirm identity and prevent fraud.
• Promotional activities: When you participate in bonuses or competitions.

We never collect personal information from third-party sources without your permission. However, identity verification through legally approved verification agencies may be carried out to prevent fraud.

03 Purpose of using information

ck433 uses the collected information for the following purposes:

Service delivery and account management

• Creating, managing, and keeping your account secure.
• Processing deposits and withdrawals — minimum deposit ৳100 and minimum withdrawal ৳500.
• Activating bonuses and promotional offers.
• Running gaming services smoothly.

Security and legal compliance

• Age verification — ck433 is for users aged 21 and above only.
• Detecting and preventing fraud, money laundering, and other illegal activities.
• Enforcing responsible gaming policies.
• Complying with applicable laws and regulations.

Service improvement

• Improving our platform, gaming experience, and customer service.
• Providing a personalised experience based on user preferences.
• Diagnosing and resolving technical issues.

Contact

• Sending important account notifications and security alerts.
• Sending promotional messages based on your consent.
• Responding to customer service enquiries.

04 Sharing information with third parties

ck433 does not sell or rent your personal information. However, we may share information in specific circumstances:

Service provider partners

With trusted technology and service partners who help us run our operations — such as payment processors, server hosting providers, and game software suppliers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others). These partners receive information under strict confidentiality agreements and use it only for the designated purpose.

Legal obligations

We may provide information in response to applicable legal requirements, court orders, or valid requests from government authorities. In such cases we will supply only the minimum information necessary.

Fraud and security investigations

Information may be shared with authorised agencies for fraud detection, money laundering prevention, and security investigations.

Business transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. We will notify you in advance in such cases.

Outside the circumstances listed above, your personal information will not be shared with any third party without your explicit consent.

05 Cookies and tracking technologies

ck433 uses cookies and similar tracking technologies to keep the website running smoothly and to improve the user experience.

Types of cookies

• Essential cookies: Necessary for site login, session management, and security. These cannot be disabled.
• Functional cookies: Remember your preferences (language, display settings).
• Analytics cookies: Help us understand which parts of the site are used most, which is used to improve service quality.
• Security cookies: Used to detect fraud and unauthorised access.

Cookie controls

You can control or delete most cookies from your browser settings. However, disabling essential cookies may cause some site features to stop working correctly and may prevent you from logging in to your account.

We never store your sensitive financial information via cookies.

06 Data storage and security

Data security measures

ck433 applies industry-standard security measures to protect your information:

• SSL encryption: All data exchanged between your browser and our servers is protected by SSL/TLS encryption.
• Data encryption: Sensitive information (passwords, payment details) is stored using strong encryption algorithms.
• Access controls: Strict access control policies — only authorised staff can view the information they need.
• Regular security audits: Our systems undergo regular security testing and vulnerability analysis.
• Two-factor authentication: The option to add an extra layer of security to your account.

Data retention period

We retain your information for as long as it is needed to provide services and meet legal obligations:

• Active account data: for as long as the account remains open.
• Financial transaction records: for the period required by applicable law.
• Data after account closure: for the period required by legal and regulatory requirements.
• Site logs and analytics data: retained for a limited period and then deleted.

Security breaches

In the event of a security breach that may affect your information, we will notify you as quickly as possible in accordance with the law and take the necessary remedial action.

07 Your rights

As a ck433 user, you have the following rights over your own information:

Right to access

You can log in to your account profile at any time to see what information we have stored. Contact us if you would like more detailed information.

Right to rectification

If there is any error or inaccuracy in your information, you can request a correction. Having accurate information helps us maintain the quality of our service.

Right to erasure

In certain circumstances you can request that your information be deleted. However, some information must be retained for a specified period due to legal obligations.

Right to object to processing

You can object to or withdraw your consent to your information being used for marketing communications at any time. However, processing required for service delivery and legal obligations may continue.

Right to data portability

You can request your information in a structured format. We will respond to this request within a reasonable time.

To exercise any of the rights above, contact us at [email protected] or speak with our 24/7 support team via live chat.

08 Protection of minors

ck433 provides services to users aged 21 and above only. We take the protection of minors very seriously.

• Age verification during registration is mandatory.
• Information from anyone under 21 is not knowingly collected.
• If we learn that information from a minor has been collected, we will immediately delete that information and close the account.
• If a parent or guardian believes their child has registered on our site, please contact us at [email protected].

For more details about responsible gaming, please visit our Responsible Gaming page.

09 Policy Changes

ck433 may update this privacy policy from time to time. Depending on the nature of the changes, we will notify you in different ways:

• Important changes: A notification will be sent to your registered email and a clear notice will be shown on the site.
• Minor changes: The "Last Updated" date at the top of this page will be changed.

Continuing to use ck433 after a policy change indicates that you have accepted the new policy. It is recommended that you visit this page regularly to stay informed of updates.

If you do not agree with the current policy, you have every right to close your account and stop using our services.

10 Contact

If you have any questions, comments, or requests regarding this privacy policy, please contact us:

• Live Chat: Support is available in Bengali 24 hours a day, 7 days a week.
• Email: [email protected]

We try to respond to your privacy-related requests within 30 business days where possible.